At the delivery address. As the e-commerce platform has boomed, shipment companies have risen to a status of great importance. Packages in the FedEx system are scanned at various points between pickup and delivery. Checked with my neighbors, no one has it. Fedex says it was delivered but it wasn't - am I screwed? 1. This was to a residence for December 24 delivery. Commentdocument.getElementById("comment").setAttribute( "id", "aefdd62a7fa23208168fbb4161b8ec3b" );document.getElementById("je21a391c2").setAttribute( "id", "comment" ); Trackingadvice.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. I told them tracking says it was delivered. In such a situation, the best way to contact FedEx is through a phone call. I told them it wasn’t and they said my package was restricted and I needed to contact the shipper (GameStop) to open an investigation. The tracking for my package says it was delivered at 10:44 a.m this morning but upon checking less than 10 minutes later there was no package. Companies respond better when others are watching. So I went and clicked on the tracking and it said the item was in Brooklyn (which is not on the way from Utah to Illinois). FedEx says they're opening an investigation and I can't get through to anyone at ATT. FedEx. FedEx is warning consumers not to fall for a new scam that tries to trick them into opening a text or an email about the status of a delivery. But they obviously did not deliver it TO ME. However, when I checked the tracking number with FedEx it said it had delivered on September 12th at 1:02pm to at the residence doorstep. Go. Forums. Make sure that you explain the situation elaborately and provide them your package details. I was also told I would have to call back the day after Xmas. This is an easy and fool-proof system that guarantees the safety of your package. Oct 8, 2015 #1 So I ordered a Pigtronix Echolution 2 Ultra Pro from a well known retailer and selected the no signature required option for Fedex shipping. A common issue that many people face is the shipment tracker showing “delivered” when the product hasn’t reached. Such steps will prevent a situation like this from happening again. The customer svc rep said she opened a claim for me but couldn't give me a reference number so I am seriously doubting that she did anything. Packages in the FedEx system receive scans at various points between pickup and delivery. Get the Best Answer Here. I was here all morning and there was no attempted delivery to my door. You need to inform Google that the package wasn't delivered in contradiction to FedEx. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. It boils down to your word against the driver's and FedEx sides with the driver. This could include the front porch, side door, back porch, or garage area. Fedex tracking indicates my package was delivered this evening. Nevertheless, if you are facing a situation where your package hasn’t been delivered to you even when the status says so, here are the steps you should take.eval(ez_write_tag([[300,250],'trackingadvice_com-medrectangle-4','ezslot_3',128,'0','0'])); The first step that you need to take in such a scenario is to contact FedEx as soon as possible. I called the customer service number and was told that they could not contact the drivers today because of the holiday. Help with my FedEx issue. The carrier will scan it as delivered and the item won’t show up until one or two days later. Usually, shipping companies provide the customer with contact details of the person supposed to make their delivery. Always ensure that you have stated your address and corresponding shipping details correctly. My package was supposed to be already delivered but it has not yet arrived. sublimeaudio. I'm at wits end. Often times in a situation like this, the package may have been marked delivered prematurely and will show up the following day. Tracking says “delivered” but it wasn’t. Usually if I say it has been delivered … You’ll be surprised to know often packages are left in these places, without the customer knowing. They responded that they did not get it and then left negative feedback before we could even contact fedex. 9,365. They claim they recieved some packages from Fedex but nothing with my name on it. Dec 21, 2013 . But, let me tell you, they are surely not without fault. Got the notification a moment later that it had been delivered. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Fedex tracking says it was delivered and signed for. USPS tracking says package was delivered to my mailbox, but it wasn't. Been on hold now for 20+ minutes at 1 800 GO FEDEX. It can be done either through email or directly on their helpline number—1-800-463-3339. MegaBabe717. I am facing the same issue with an eBay item shipped to me. Silver Supporting Member. You can then pick it up from there. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. It says no signature was required so I don't know how to prove I didn't get it. Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. 120 views . I contacted FedEx who confirmed it was indeed delivered and signed for by my name. 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