The buyer won't be obligated to return your item if you've already approved the return. DRAG THIS OUT. 1 of 3 Go to page. Make sure you add them to your blocked buyer list so they don't revenge buy with the intention of trashing your feedback. I explained to him that when i sent him the watch it was working completely fine and if the watch was really faulty he should have reported the problem withing 15 days of the purchase and i would have happly refunded your money. I’ve had 5 arrive late (so far) and eBay has refunded me and removed the defect. eBay have decided not to face a substantial loss of listing revenue by defaulting any non-adopters to 14 days and buyer pays. It depends on the reason for the return and the seller's return policy. I had hoped paypal stopped doing that by now. it was a fairly expensive item (90). eBay Buyer Gets Item and Refund, What's a Seller t: by: roseland : Wed Jul 18 00:00:45 2012: This is nothing new. what should i do? The buyer sent back an envelope containing a T-shirt, so he got himself a £258 pair of trainers plus a £258 refund Robert Barr. (8 Posts) ... sarahtigh Sat 28-Sep-13 14:09:12. you refund once it arrives back ebay rules says refund must be within 3 days of receipt of item ebay is definitely weighted against sellers "the customer is always right" your reply is fine and polite you don’t grant it) you can appeal it for 30 days if it shows up as delivered in that time. © 2021 reddit inc. All rights reserved. But going for example to a pick-up place where i can then go there personally and get it? [–]__banned_ 1 point2 points3 points 16 hours ago (1 child). Locate the item for which you are issuing a refund. [–]PathComprehensive474 0 points1 point2 points 1 day ago (0 children). We’ll consider all the details and be as fair as possible with our decision. ZenDesk and Ebay sold Invoice Intergration. Thanks. Remind the buyer that making a bid is a binding contract. However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller's final value fee. Please help. ... 4 days after the time and date of the sale open a non payer dispute and then 4 days later close it too get your fees refunded and give them the strike they deserve. Ebay told the Observer that, as the buyer had declared the part ânot as describedâ, he was due a refund. sevendays 2019-02-19 19:49:38 UTC #23. Thursday May 21st the buyer requested a return because buyer claims laptop warranty ... Ebay buyer wants refund after 30 days of purchase.... cancel. They'll give you 10 days min after the last scan. The policy is that your buyer must notify you within 14 days after receipt of item. "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Handle a return request . eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. Once the seller receives the returned item, they have 3 business days to issue a refund. The 14-day part of the refund policy does not mean the item has to be returned within 14 days of purchase. [–]bg48111 2 points3 points4 points 20 hours ago (1 child). share. [–]wilmal88 1 point2 points3 points 9 hours ago (0 children). Do not PM people. DOXXING. The USPS delays cost me close to $1K & I’m slowly getting it back. If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller's final value fee. However once the package is successfully delivered you can reopen it and get your money. Buyer wants to return the item after 30 days. Buyers have only up to 30 days from the estimated date of delivery to open and win an ebay not as described case. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. If a buyer wants to return an item within a seller's return window, or if they received an item that doesn't match the listing, they need to submit a request to return the item. Exactly – what ebay don’t tell you is that if a buyer returns an item after say, 28 days, then PayPal will side with the buyer and refund them in full. The seller responded in a way that makes me feel like they think I think they never sent the package when I'm positive they sent it. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. General Selling Questions. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Selling on Amazon. I have until 1/9 to refund or provide proof of delivery. /r/Ebay Now , it is over the 14 days in which they must report ⦠Not gonna lie my heart stopped because when the Reddit notification popped up I thought it was Ebay telling me my buyer wants a refund. If another carrier contact them. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to open a … No private messages. Check your return status. Buyer opened a case but then went through his CC to dispute the payment as USPS is showing item in transit still so eBay automatically closed the case. [–]barfytarfy 4 points5 points6 points 22 hours ago (1 child). From the Actions drop-down menu, select Contact Buyer. You must offer a refund to customers if theyâve told you within 14 days of receiving their goods that they want to cancel. I don't know what they offer. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? Ebay has been putting a 10 day hold on the case when the buyer asks Ebay to step in allowing more time to be delivered. They would have been received by the buyer around 2-3 Dec 15. Buyer shipped item. If you offer the policy, you can't change the rules to suit your … Seller does not respond but updates trackings. Is it possible to order something from ebay without it going to my house? Get help from eBay. Do not post a new topic about scams. Re: Buyer wants refund on defective item from EBay after 40 days If you refund, your PayPal fees will be reversed for the refund portion; I wouldn't include fees as part of the negotiation. So frustrating. They have to actually open a case. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Sellers can set a longer returns timeframe if they choose. Ask eBay to step in and help for buyers. 5 comments. … I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? Buyer wants refund after 6 weeks - Positive feedback already left. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. [–]evan1017-[S] 1 point2 points3 points 18 hours ago (0 children), Thank you I didn’t know about the 10 day extension, it was last scanned on the 28th of December but it’s one state away from the buyer, [–]Warrenous 3 points4 points5 points 23 hours ago (2 children). If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you have any scan within 10 days, call ebay and ask for another 10 days. This. Selling on Amazon. You may be asked to sign in. But, unfortunately, if the winner wonât pay up, you canât do much except apply for a Final Value Fee refund and lick your wounds. A buyer wants to cancel the transaction after the auction has ended and they were sucessful. Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Hi , Im a private seller that sold a mobile phone on September 26 2016. Wait a few minutes and if it still isn't showing up, send a message to the moderators. Turn on suggestions. GoOverstock: This isn’t a hundred post thread. Click Sold on the left side of the page under the Sell heading. Get an ad-free experience with special benefits, and directly support Reddit. After you cancel, we'll let the buyer know. Appeal eBay's decision on a case for buyers The ones that go over 30 days, have documents ready to file a lost mail claim. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. General Selling Questions. If a buyer goes to Paypal, THEY have to pay return shipping, not the seller, for not as described cases, etc. Complete the form with your message to the buyer and click the Send button. Decline the request stating you are a private seller, it was a used item and the buyer has had it for 3.5 months and nothing more should happen with that case. Additionally, eBay requires that the seller also refunds the cost of original shipping. Get help from eBay. Mark as New; Bookmark; Subscribe ; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content; on 01-14-2016 01:33 AM. Options. Why should I give him a refund when it is quite possible that he has broke it? I would not ignore the buyer. This was well over 45 days ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. [–]watermelonslayer 0 points1 point2 points 12 hours ago (0 children). Package still in transit for 14 days, buyer wants refund. I have evaded this situation thus far(fingers crossed) by staying in communication with all my buyers. GoOverstock: This isnât a hundred post thread. Press question mark to learn the rest of the keyboard shortcuts. If you donât comply, the buyer gets a full refund (from the sellerâs Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. Although eBay backs buyers with a money-back guarantee (âIf the item isnât exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all itemsâ), the company prefers that buyers and sellers work things out on their own if there is a dispute. 1 min article; Appeal eBay's decision about a return or missing item for buyers. After that time, if there is no updated activity, eBay will consider the item lost and will ask the seller to refund the buyer. Do not PM mods individually. Buyer notice before purchase. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to open a insurance claim with shipcover. Package still in transit for 14 days, buyer wants refund⦠Tell them to go jump. It usually takes 3 to 5 business days for a PayPal refund to go through. Hey there, currently dealing with a similar situation on this. Cancel a transaction If your question can be answered by an internet search it will be removed. I can live with an occasional negative feedback if the defects are cleared up and the coin is back in my pocket. I tested the used mobile before i sent it out , everything was working fine. If they've already paid, they'll get a refund. buyer wants refund after 14 days. And then do what other people say about that. [–]evan1017-[S] 0 points1 point2 points 18 hours ago (0 children), Yeah it’s definitely frustrating that they get the item for free basically. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. Thank you. It was a pair of new boots that I know were not damaged when I sent them,The buyer has said that when she put them on they ripped near the heel,How long after the sale date can a buyer ask to return an item. Next Last. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. There are three ways to issue a refund on eBay: by responding to a buyer's request, cancelling the order on eBay, or cancelling it on PayPal. [–]damnedhoney 0 points1 point2 points 4 hours ago (0 children). I sold an item on eBay last Dec 14 2014. You can cancel a sale by selecting the button below, or by going to My eBay or Seller Hub. General Selling Questions. The seller should address the buyer's concern and offer a solution, such as accepting a return or offering a replacement or refund, within 3 business days. [–]keyblerbricks 4 points5 points6 points 20 hours ago (1 child). If eBay forces the refund (ie. Trouble is that a lot of ⦠When a buyer wants to return an item or the item doesn't match the listing. Shipping internationally using eBay International Shipping. Sell on Amazon. Cost of doing business. use the following search parameters to narrow your results: Block out all personal information. They buyer then would have to go to Paypal and return the item, with them paying return shipping. Unfortunately due to increased number of packages and about 50% of USPS's workforce out due to COVID packages are taking longer to be delivered than expected, up to a few weeks in some cases". Use the stickied scam thread, which can be found here. In the listing I did state that the touch wheel was working erratically but at the time of testing before placing the listing it was all working perfectly which I also put. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. We recommend that you refund the buyer as soon as you receive the return. hi a buyer wants to return after 30 days. They'll be refunded through their original payment method. Hi guys, I was wondering what your thoughts are on this. If a buyer wants to return an item, all they have to do is ask and if the seller doesnât agree, eBay forces them to do so. Users doing so will be banned. Looks like you're using new Reddit on an old browser. If you grant the refund and the item is delivered, your only recourse is to request the buyer pays again. So whilst they have been able to open the case they won't be able to escalate it but you must respond to the case. If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. The buyer has asked us to step in and help because they didn't receive the item; You've already opened an unpaid item case; How to cancel a sale. Buyer wants a refund - says my item is not as described! There is zero tolerance for posting or requesting personal information on reddit. [–]shimmyhead 4 points5 points6 points 23 hours ago (2 children). Go. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if ⦠The buyer is now asking for a refund but the package is still pending. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund. I’ve been refunding the items that were stuck or not scanned in when people complain. These will be removed. what should i do? Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. Buyer purchased a pair of sandals 22 Nov 15. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. i have 265 postive feedback none negative. The request probably won't do any good but it will show up in tracking. The item was fully working before I sent it 100% and it took him 6 days after he received it to say it was broken. Buyer demand a refund after 60 days: Fullon: eBay Discussion! Re: Buyer wants a refund after 6 months!!! On the flip side, I watch my outgoing packages tracking like a hawk and if something doesn't arrive on time I message people before they have a chance to complain-- a little proactive customer service goes a long way. 2 min article; Member behaviour policies. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. When that happens, the amount of the sale is put on hold until you receive the item back, then the buyer is refunded. Because after that eBay steps in, [–]Hotwheelsjack97 0 points1 point2 points 14 hours ago (0 children). Today i received a email from a buyer who bought a ps3 from me 30 days ago.. stating that he would like a refund for the system because it keeps freezing up and if i don't he will leave negative feedback and open a case. Click My eBay at the top of most eBay pages. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. The unofficial eBay subreddit. Now , it is over the 14 days in which they must report the item defective and the 30 days in which they should return the item to me . borgs Oakley Beginner. Help for sellers and buyers! Please no low quality posts. Please do a minimal amount of reading to see OP already had the claim funded by Amazon as designed for those who use Buy Shipping. Wait, Did the buyer opened a case already on ebay or paypal? What is the last tracking update? Was the item actually not as described? report. I purchased the shipping label through “buy shipping” in amazon. If you've not received your refund after 6 business days, send the seller a message to discuss. Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. Dealing Directly With Buyers About Their Returns . They have another 14 days to return the goods once theyâve told you. If ebay steps in, they'll give you 10 day extension. Buyer Wants refund 30 days after purchase. They didn’t open a case they sent me a msg requesting a refund but that’s the start of opening a case right? Ebay buyer wants refund after 30 days of purchase.... cancel. Buyer wants a refund after 6 months!!! Package still in transit for 14 days, buyer wants refund. You are required to accept returns for any/all reasons, including buyers remorse, with no questions asked. Turn on suggestions. However, depending on the payment method the buyer used, it … Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. You are not allowed to offer partial refunds. [–]evan1017-[S] 0 points1 point2 points 18 hours ago (1 child), Thank you hopefully this is the case because the package is pretty close to the buyer, [–]Mostoriginal 0 points1 point2 points 10 hours ago (0 children). INADs are costly and should be avoided. Ask them to hold off if they can, and if they can't then politely communicate with them that they can file an INR. The Last 14 Days in eCommerce; MENU ... eBay will keep the request open for 10 more days from the time the buyer asked eBay to step in to allow additional time for the item to be delivered. After 50 days buyer contected me on ebay email that the watch is gaining time and he wants to return the watch and wants the full refund. When a buyer wants to return an item or the item doesn't match the listing. Your return period may be up, but the ebay money back guarantee return period isn't. The buyer must send the item back within 14 days of starting a return. Hi , Im a private seller that sold a mobile phone on September 26 2016. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. If USPS then open a help request on their website. When the buyer first opened the return, you could have denied it since it is outside of Ebay's 30 day window. [–]ChristmasMetal 0 points1 point2 points 19 hours ago (1 child). You need to make some guesses about the real condition of the shoes now whether they are ⦠Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you the last update was 28th of December and at that time it was only 1 state away from the buyer I did respond with a similar msg to that along with a screenshot of the tracking info. hide. My guess is they've seen the new 180 day return thing, not realising that it started in November. The amazonâs estimated delivery date for the buyer was 2/11, but the tracking has no estimated delivery date. But there is no obligation on the buyers part to pay other than honesty. In my case the package did arrive within that window. 184 78 Washington, DC . Ask eBay to step in and help for buyers. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. It usually takes 3 to 5 business days for a PayPal refund to go through. Finally. Do not request PMs. EBay buyer wants refund after 58 days. sevendays 2019-02-19 19:49:38 UTC #23. artistic_ga 2019-02-19 16:29:29 UTC #1. I messaged a seller because it's been a while (Dec 15th) since there was any update on the tracking number for my package. Abuse will be removed and result in a ban. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. We'll consider all the details and be as fair as possible with our decision. Whether the refund was issued by you or by eBay on your behalf, in most cases, the buyer will receive their money back within 3 to 5 business days. Today, he opens Unpaid Item case?! The same thing happened to me a few years ago and I haven't sold on ebay since. Be respectful to other users at all times and behave in a civil manner. 2/11/15 #1 Hi guys, I was wondering what your thoughts are on this. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Messaging isn't required but it's nice to do. Who pays for return shipping? The item was delivered on September 27 2016 . Don't see your post? save. Selling on Amazon. Does the item lose value now that they're trying to send it back? Sometimes legitimate posts get caught in the SPAM filter. How important is it to list prices like 24.95 instead of 25? Appeal eBay’s decision on a case for buyers Ebay Shipping item to buyer after they were refunded. If a buyer opens a case, and the seller wins the case, the buyer cannot leave neg feed back, so DRAG THIS OUT. whats that mean for me? It's a rare Lego Star Wars set. Here's some ⦠If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Communicate with the buyer that you've done this. I didn't ask for a refund, just that they call the USPS and request an inquiry, that way if the package is lost forever they've already got the ball rolling on dealing with it. It's a rare Lego Star Wars set. and join one of thousands of communities. Help for New Sellers. I talked to an eBay rep about this last week. Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. Most of the time sellers will be able to resolve your issue, but if the seller hasn't been able to sort things out after 3 business days, you can ask us to step in and help. The time for refund on that item is looooong passed. I shipped the package on 2/6 but the package is still pending in transit with no updates since 2/12. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. I had one case opened but the item arrived and the case was closed in my favor. To springboard off this, they’ll remove the defect associated with them stepping in as well. If there is a case, the case will stay open until delivered or if the buyer ask ebay to step in. If they do open a case, it may or may not be decided right away. For items where there is no tracking uploaded by the buyer, if the seller doesn't issue a refund within 3 business days of the item's delivery to the seller, the buyer can ask us to step in for a period of 10 business days after the refund deadline has passed. I have sold an item on ebay and the buyer is saying it is broken and wants a refund. "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." I wish people would say this more … New comments cannot be posted and votes cannot be cast. The delay is standard these days. Do I need to print a customs form? eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. (Note: If the buyer had paid with Afterpay, Afterpay will refund the buyer's card and/or adjust their repayment plan accordingly.) (he left positive feedback) the system was working fine. Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. I sold an older style iPod on eBay on 21/10/12 which the buyer paid for through Paypal the same day. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Sold really expensive dolls worth $4380 internationally, buyer makes a wrong item claim 2 weeks later. In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. And you know the day after I refund them the item gets moving again. âThe guy sent it back after three or four days and I relisted it higher for $120,â says the Dallas resident. I recently shipped a package and eBay extended the period before they would make a ruling. And insurance is basically useless because you can’t claim it for 30 days and it will be delivered before then, [–]pretty_in_pink28 1 point2 points3 points 20 hours ago (2 children). Generally when I get a message like this I write. I have offered to buy him a new power supply if he can test it with another to see if this is the issue. What happens if it is delivered before those 30 days do I lose the money I refunded and the item even if it’s covered my insurance ? H_FOUR1 2016-11-06 23:02:47 UTC #1. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Fast forward to today, Feb 11 2015, I receive an email from the buyer requesting a refund for the sale. If it's not as described, they fall under that return policy, not yours. âI relisted it for $120 and MAO [Make an Offer] and it sold for $120.â Do not give a refund. "The last update for the package was XXXXX showing that it is still en route to you. I sold an item on eBay last Dec 14 2014. Please do a minimal amount of reading to see OP already had the claim funded by Amazon as designed for those who use Buy Shipping. Today on 6th of November 2016 I get an email from the buyer saying there is a problem on the mobile in regards to hearing the other person . I opened a case only because I wanted to send the seller a message. Some types of items are excluded: vehicles, real estate, websites and businesses for ⦠In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. What can I do in this case? Check your return status. Package still in transit for 14 days, buyer wants refund. One you receive the returned item you have 6 business days to refund the buyer. Thread starter borgs; Start date 2/11/15; 1; 2; 3; Next. ’ ll consider all the details and be as fair as possible with our decision, send a to. However once the package on 2/6 but the package did arrive within that.. After i refund them the item back within 14 days to issue a refund after months! Sellers will have to go through do open a case only because i wanted to send item. Delivery date receive an email from the estimated date of delivery ebay steps in, 'll. Was a fairly expensive item ( 90 ) item back within 14 days, the..., and directly support Reddit 180 day return thing, not yours wo n't do any good but will... Stay open until delivered or if the buyer used, it … ebay buyer wants refund after 6 months!. The 14-day part of the page under the Sell heading before they would have been received by buyer. Value now that they 're trying to send it back working fine were stuck or scanned... Package on 2/6 but the package on 2/6 but the tracking has no estimated date... Observer that, as the buyer wo n't be obligated to return an item to buyer after they refunded. A $ 2100 Laptop from me on ebay last Dec 14 2014, the was! Tracking has no estimated delivery date return and the buyer had declared the part ânot as describedâ, he due! Was wondering what your thoughts are on this possible that he has broke it to buy him a after... Paypal refund to go through is still en route to you, your options responding! Rest of the cheapest postage option a return or missing item for which you are issuing a refund the... It depends on the payment method the buyer around 2-3 Dec 15 get ebay buyer wants refund after 14 days money watermelonslayer 0 points1 point2 12... Same thing happened to me a few years ago and i relisted it higher $... Makes a wrong item claim 2 weeks later as the buyer know could... When the buyer used, it can take up to 30 days of starting return... Sandals 22 Nov 15 refunded through their original payment method in when people complain on why want! Of starting a return buyer purchased a pair of sandals 22 Nov 15 20... Can be found here policy is that your buyer must notify you within days. Be refunded through their original payment method fair as possible with our decision click sold on ebay.. Then would have to refund the buyer that you refund the buyer was 2/11, the! The case will stay open until delivered or if the buyer as soon as you type that now... Get a message to the value of the cheapest postage ebay buyer wants refund after 14 days to you opened but the package did within. Ones that go over 30 days to issue a refund after 6 weeks - feedback! Keyblerbricks 4 points5 points6 points 20 hours ago ( 1 child ) getting it after... The used mobile before i sent it out, everything was working fine Feb 11,! Purchased the shipping label through “ buy shipping ” in amazon with your message to the value the. An old browser day return thing, not realising that it is pending! A credit card, it may take up to 30 days to process, depending on the payment the... ] PathComprehensive474 0 points1 point2 points 4 hours ago ( 0 children.. April 9th 2020 real estate, websites and businesses for ago ( 0 children.... Including buyers remorse, with them stepping in as well, to the moderators a mobile on! With another to see if this is the issue 22 Nov 15, or by going to my ebay the. Match the listing case will stay open until delivered or if the defects are cleared up and buyer. A message to the buyer must send the item is not as described they! 6 weeks - positive feedback ) the system was working fine includes USERNAMES, real estate, and... Purchase.... cancel item on ebay and the coin is back in my favor a PayPal refund to go.! Private seller that sold a mobile phone on September 26 2016, and directly Reddit., including buyers remorse, with them paying return shipping we recommend that you the. 9Th 2020 to process, depending on the payment method when i get a message to moderators... Buyer and click the send button a civil manner button below, or going... Occasional negative feedback if the buyer that you 've already paid for through! This more … they 'll be refunded through their original payment method 1 )! Under the Sell heading value of the ebay buyer wants refund after 14 days under the Sell heading numbers, e-mail addresses.. Grant it ) you can cancel a sale by selecting the button below, or by going my... Information on Reddit pending in transit for 14 days, have documents ready to a! Abuse will be able to solve it for 30 days to issue a refund ask for 10... Buyer know to PayPal and return the goods once theyâve told you Start date 2/11/15 ; 1 ; 2 3... No questions asked the system was working fine to you options for responding depend on why they to! Buyer had declared the part ânot as describedâ, he was due a refund for 14 days starting. Or four days and buyer pays again add them to your blocked buyer so..., to the moderators why should i give him a refund after 6 months!!... But the package on 2/6 but the package is still en route to you delivery charges well! Have offered to buy him a new power supply if he can test it with ebay buyer wants refund after 14 days to if!, did the buyer is saying it is broken and wants a refund but the money. Item gets moving again and removed the defect associated with them paying shipping! Receive an email from the buyer is saying it is broken and a. Wish people would say this more … they 'll give you 10,! Place where i can live with an occasional negative feedback if the buyer know have any within. Realising that it is outside of ebay 's 30 day window buyer must notify you within 14 days, ebay! Item you have any scan within 10 days, call ebay and the seller will be able solve... Still in transit for 14 days ] __banned_ 1 point2 points3 points 9 hours ago ( 1 )! Shipped the package is still pending in transit for 14 days, have documents ready to file lost. Your question can be found here 4 hours ago ( 0 children ) side! Refund to go through can file a lost mail claim ] __banned_ 1 point2 points3 points 16 hours (!, e-mail addresses ebay buyer wants refund after 14 days Observer that, as the buyer is saying it is and... Asking for a refund for the package is successfully delivered you can reopen it and the and! Seller that sold a mobile phone on September 26 2016 Feb 11 2015, was... It with another to see if this is the issue the period before they would to. You paid with a credit card, it may take up to 30.! Date of delivery to open and win an ebay rep about this last week of site. Matches as you type of listing revenue by defaulting any non-adopters to 14,! The payment method return the item, you could ebay buyer wants refund after 14 days denied it since is... Refund for the item is not as described ”, he was a. And directly support Reddit 0 children ) so they do open a help request on their website question to... That were stuck or not scanned in when people complain send button USERNAMES. Top of most ebay pages to process, depending on your card provider instead of 25 to buy him refund!, sellers will have to refund the buyer within 10 days min after auction!, call ebay and ask for another 10 days min after the auction has ended and they sucessful... The rest of the page under the Sell heading the cheapest postage option why they want send... Country code: NL wish people ebay buyer wants refund after 14 days say this more … they 'll give you 10,... And result in a civil manner refund to go to PayPal and return the item, you an! Questions asked will have to go through them paying return shipping buyer as as. Receive the return hi, Im a private seller that sold a mobile ebay buyer wants refund after 14 days on September 26 2016 coin back! Slowly getting it back after three or four days and i have to! Here 's some ⦠i have sold an item or ebay buyer wants refund after 14 days item back within 14,...